Course Delivery Policy

Service Delivery Overview

Shifttotech Academy is a 100% online training institute. All our DevOps and AI/ML courses are delivered digitally over the internet. We do not ship any physical goods. No physical product, CD, or printed material is dispatched to any address.

Upon successful payment, access to course materials and the learning portal is provided digitally. There are no shipping charges applicable on any course purchase.

Instant Digital Access

Upon successful enrollment and payment confirmation, you will receive INSTANT ACCESS to:

• Learning portal login credentials (sent to registered email)
• All pre-recorded video modules and study materials
• Live session schedule and Zoom/Google Meet links
• Student community (WhatsApp/Discord group access)
• Assignment portal and project submission platform

Enrollment & Access Timeline

After successful payment, here is what to expect:

• Immediately: Payment confirmation email with enrollment details
• Within 2 hours: Course portal access credentials emailed to you
• Within 24 hours: Welcome call from your course counselor
• Batch Start Date: Live sessions begin as per the batch schedule communicated at enrollment

You can begin learning immediately with pre-recorded content and setup guides while awaiting live sessions.

What You Receive

Payment Confirmation & Invoice

Upon successful payment:

• An automated payment confirmation email is sent to your registered email address immediately
• A digital invoice/receipt is generated and emailed within 24 hours
• Payment is processed securely via Razorpay (PCI-DSS compliant)
• For EMI enrollments, a payment schedule is shared via email

Access Issues & Technical Support

If you do not receive access credentials or encounter any technical issues after payment, please contact us immediately:

• Check your spam/junk folder for the welcome email
• Ensure your email address was entered correctly during enrollment
• Contact us via WhatsApp or email for quick resolution (response within 2 hours during business hours)
• Technical issues will never affect your eligibility for a refund under our 7-day money-back guarantee

Course Progress & Tracking

Track your learning journey through our course portal:

• Progress dashboard showing completed modules
• Assignment submission and feedback tracker
• Attendance record for live sessions
• Upcoming live session schedule
• Certification progress and eligibility status